Below are the terms and conditions for Ben Shaw Training Ltd. April 2021.

1. The terms and conditions listed below form a contract between the customer booking the training course “the Customer” and Ben Shaw Training Ltd a company registered in England & Wales under number 08910589 whose registered office is located at Britannia Mill, Blacker Street, Burnley, BB10 2AF “the Company”. The Company’s address for all communications (including complaints) is Britannia Mill, Blacker Street, Burnley, BB10 2AF. Email: [email protected]

2. All course fees must be paid in full at the time of booking unless agreed beforehand by Ben Shaw Training Ltd. The fees charged by the Company for its courses can be found on the invoice provided. Course fees can be paid by BACS, finance, cash, cheque or credit/debit card.

3. If you wish to cancel your training course, we recommend that you notify us in writing via recorded delivery to Ben Shaw Training Ltd, Britannia Mill, Blacker Street, Burnley, BB10 2AF, or via email to [email protected]. We must have a clear record of your cancellation. If you have taken a theory package this includes a subscription for the online Theory Test revision, in this instance, if you have had the set-up of this service no monies will be refunded.

3.1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, our clients have a right to cancel within 14 days of making a payment for a course with us.

3.2. If you agree to start the service immediately you will be liable for the cost of any services provided.

3.3. Refund Terms:

Time Since Payment

Refund Amount

Within 14 days and services not started

Full Refund

Within 14 days and services started

Full refund minus services already provided

After 14 days upto a month (28 days)

40% of invoice paid back less services already provided

1 month to 3 months

30% of invoice paid back less services already provided

3 months to 6 months

20% of invoice paid back less services already provided

6 months to 11 months

10% of invoice paid back less services already provided

11 months or longer

Nothing paid back

If finance is taken

No refund given

4. In the event of a breakdown, the Company will provide the tuition at the companies discretion and test not taken at no extra cost.

5. The Company cannot be held responsible for a practical test being cancelled by the Driving Vehicle Standards Agency or any other reason out of reasonable control. Any rebooked courses will be charged at our usual rates. The customer is entitled to apply to the DVSA for a refund of their costs incurred by the test being cancelled. This is outlined on the website.

6. All trainees must be in possession of legal driving licence requirements before commencement of the course. The Company accepts no responsibility for trainees having not complied with these requirements that may lead to a loss of fees.

7. The Company reserves the right to terminate the course if we consider the trainee, whilst in charge of the vehicle, to be a danger to themselves, the instructor or the general public. We also reserve the right to terminate the course if the trainee is considered to be abusive, aggressive or under the influence of alcohol or drugs. Unless all or part of the course can be sold elsewhere all course fees will be forfeited.

8. Should the trainee miss any days training on their course for any reason other than due to fault on the part of the Company, the course option will be classed as null and void. No course fees will be refunded in such circumstances by the Company as it will have been unable to sell the course elsewhere.

9. The Company cannot guarantee to the customer that they will have the same vehicle or instructor for training or test although it will endeavour to do so.

10. The Company, acting reasonably, will determine when training cannot proceed due to traffic conditions or adverse weather or any other event beyond the reasonable control of the Company. The Company cannot be responsible for cancellation of part of the course due to such events. The Company accepts no liability for any other losses or expense suffered by the Customer due to cancellation in such circumstances.

11. Car parking is free to trainees. However, other than loss caused by own negligence, the Company cannot be held responsible for any loss of personal effects the customer may leave in their own vehicle, the training vehicle or on Company premises.

12. Should the trainee not reach the Driving Standards Agency practical test standard within the course period, the Company reserves the right to refuse the use of the training vehicle for the practical test. In this case, all remaining course fees will be forfeited.

13. The trainee must produce to the practical test driving examiner, a form of photographic ID; their current valid driving licence and if possible their theory test pass certificate. Failure to do so will result in the test being cancelled and fees paid will be forfeited.

14. Where our contract with the Customer is to provide driving tuition only, it is the responsibility of the Customer to ensure that the vehicle they present for test, is suitable for the test and training purposes and is fully covered by a valid policy of insurance that satisfies the requirements of the relevant legislation. Failure to comply with this clause and all applicable legislation will lead to termination of the course and, unless any part of the course can be sold elsewhere all course fees will be forfeited.

15. Eligibility – It is your responsibility to make sure you are eligible for this course. If you book or complete the course and you are not eligible your course will not be valid but you will still have to pay in full.

16. Nothing in these terms is intended to affect your rights regarding the quality of our services or any products that we supply to you. Should you require more information regarding these rights, please contact either the Citizen’s Advice Consumer Service, or your Local Authority Trading Standards Service for further advice.

17. Terms and conditions are subject to change, and it is customers responsibility to keep up to date.


Please be aware that there is a significant risk posed by cyber fraud, specifically affecting email accounts and bank account details.

PLEASE NOTE that our bank account details WILL NOT change during the course of a transaction and we WILL NOT change our bank details via email.

Please be careful to check account details with us in person prior to transfer.

We will not accept responsibility if you transfer money into an incorrect account.


Any course affected by Covid-19 will be rearranged to new dates, courses will not be refunded. This will include courses affected by Ben Shaw Training Ltd operations, staff, customer or DVSA.